{"id":379,"date":"2020-08-08T10:28:08","date_gmt":"2020-08-08T10:28:08","guid":{"rendered":"https:\/\/www.eclipseexperience.net\/?p=379"},"modified":"2024-10-05T15:04:47","modified_gmt":"2024-10-05T15:04:47","slug":"como-mejorar-la-gestion-de-clientes","status":"publish","type":"post","link":"https:\/\/www.eclipseexperience.net\/en\/como-mejorar-la-gestion-de-clientes\/","title":{"rendered":"C\u00f3mo mejorar la gesti\u00f3n de clientes"},"content":{"rendered":"<p><\/p>\n\n\n\n<p>Las estrategias de fidelizaci\u00f3n por Internet ayudan a interpretar lo que la gente busca de una compa\u00f1\u00eda. Hay cinco claves para que una persona responda una encuesta a fin de mejorar la relaci\u00f3n entre las dos partes.<\/p>\n\n\n\n<p>Conocer c\u00f3mo es la <strong>experiencia<\/strong> de nuestros clientes, es fundamental para una buena <strong>gesti\u00f3n<\/strong> que nos ayude a ser m\u00e1s rentables.<\/p>\n\n\n\n<p>Hay una condici\u00f3n que nos a\u00fana a la mayor\u00eda de los seres humanos, y es la de ser clientes.&nbsp;Todos, en alg\u00fan momento del d\u00eda somos clientes: cuando vamos a comprar alimentos, en el supermercado, en un banco, en un organismo p\u00fablico, y hasta cuando encendemos una luz, estamos siendo clientes de una empresa.<\/p>\n\n\n\n<p>Y otra caracter\u00edstica que tambi\u00e9n nos asemeja es que todos queremos tener experiencias satisfactorias al momento de consumir productos o servicios, raz\u00f3n por la cual empezamos a preguntar a otros consumidores amigos qu\u00e9 piensan del servicio, c\u00f3mo ha sido su experiencia, etc.&nbsp;Buscamos informaci\u00f3n, recurrimos a sus sitios web o le damos importancia a otras opiniones en Internet.<\/p>\n\n\n\n<p>Por estas razones, los portales de Internet en los cuales se les pude opini\u00f3n sobre la experiencia del usuario tienen cada vez m\u00e1s \u00e9xitos, ya que ayudan a que ese futuro cliente se sienta m\u00e1s seguro en la elecci\u00f3n que va a hacer o incluso decida elegir otro proveedor.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"has-luminous-vivid-orange-color has-text-color wp-block-heading\" style=\"font-size:14px\"><strong>\u00bfY qu\u00e9 pasa desde el lado de las empresas?<\/strong><\/h3>\n\n\n\n<p>Incre\u00edblemente, y a contramano de la realidad descrita anteriormente, hay una gran mayor\u00eda de empresas que ni siquiera le est\u00e1n preguntando a sus clientes como fue la experiencia con sus servicios.<\/p>\n\n\n\n<p>Esto les hace perder no solo el control sobre las opiniones, sino incluso la oportunidad de poder transformar una mala experiencia en una oportunidad de fidelizaci\u00f3n.<\/p>\n\n\n\n<h3 class=\"has-small-font-size wp-block-heading\"><a href=\"https:\/\/www.linkedin.com\/in\/mariaceciliafreccero\/\" target=\"_blank\" rel=\"noopener\">Mar\u00eda Cecilia Freccero<\/a>, Coach Comercial y Directora de <a href=\"https:\/\/www.grupoeclipse.net\/\" target=\"_blank\" rel=\"noopener\">Grupo Eclipse<\/a> destaca:<\/h3>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8220;Quienes empiezan a medir la satisfacci\u00f3n de sus clientes lo que m\u00e1s les sorprende es la cantidad de beneficios que eso les trae que antes ni imaginaban, ya que empiezan a poder ajustar procesos que no estaban funcionando bien y que quiz\u00e1s ni eran tan conscientes de que esto suced\u00eda&#8221;<\/p><p>Mar\u00eda Cecilia Freccero<\/p><\/blockquote>\n\n\n\n<p>Si quieres saber m\u00e1s sobre como mejorar la <strong>gesti\u00f3n de clientes<\/strong>, te dejamos la nota que fue escrita para la revista <a href=\"https:\/\/fortuna.perfil.com\/\" target=\"_blank\" rel=\"noopener\">Fortuna.<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.eclipseexperience.net\/wp-content\/uploads\/2021\/08\/Como-gestionar-a-los-clientes.pdf\" target=\"_blank\" rel=\"noopener\">Aqu\u00ed podr\u00e1s leer la nota completa.<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Las estrategias de fidelizaci\u00f3n por Internet ayudan a interpretar lo que la gente busca de una compa\u00f1\u00eda. Hay cinco claves para que una persona responda una encuesta a fin de mejorar la relaci\u00f3n entre las dos partes. Conocer c\u00f3mo es la experiencia de nuestros clientes, es fundamental para una buena gesti\u00f3n que nos ayude a [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":223183,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><p>Las estrategias de fidelizaci\u00f3n por Internet ayudan a interpretar lo que la gente busca de una compa\u00f1\u00eda. Hay cinco claves para que una persona responda una encuesta a fin de mejorar la relaci\u00f3n entre las dos partes.<\/p> <p>Para leer sobre ellas, <a href=\"https:\/\/www.eclipseexperience.net\/wp-content\/uploads\/2021\/08\/Como-gestionar-a-los-clientes.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">vea la nota completa aqui<\/a>.<\/p> <p><img width=\"700\" height=\"953\" class=\"alignnone wp-image-660 size-full\" src=\"https:\/\/www.eclipseexperience.net\/wp-content\/uploads\/2020\/08\/PrtScr-capture_177.jpg\" alt=\"\"><\/p> <p><img width=\"720\" height=\"954\" class=\"alignnone wp-image-659 size-full\" src=\"https:\/\/www.eclipseexperience.net\/wp-content\/uploads\/2020\/08\/PrtScr-capture_178.jpg\" alt=\"\"><\/p><\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","_joinchat":[],"footnotes":""},"categories":[2],"tags":[29,38,44,31,28,26,30],"class_list":["post-379","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-biblioteca-y-news","tag-clientes","tag-customer-experience","tag-experiencia-del-cliente","tag-fidelizacion","tag-gestion","tag-gestion-de-clientes","tag-rentabilidad"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>C\u00f3mo mejorar la gesti\u00f3n de clientes | Grupo Eclipse<\/title>\n<meta name=\"description\" content=\"Conocer c\u00f3mo es la experiencia de nuestros clientes, es fundamental para una buena gesti\u00f3n que nos ayude a ser m\u00e1s rentables.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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