{"id":384,"date":"2020-08-01T10:27:29","date_gmt":"2020-08-01T10:27:29","guid":{"rendered":"https:\/\/www.eclipseexperience.net\/?p=384"},"modified":"2024-02-05T21:28:18","modified_gmt":"2024-02-05T21:28:18","slug":"opinion-de-nuestro-clientes","status":"publish","type":"post","link":"https:\/\/www.eclipseexperience.net\/en\/opinion-de-nuestro-clientes\/","title":{"rendered":"\u00bfHay que conocer la opini\u00f3n de nuestros clientes?"},"content":{"rendered":"<p><\/p>\n\n\n\n<h2 class=\"has-luminous-vivid-orange-color has-text-color wp-block-heading\" style=\"font-size:14px\"><strong>La opini\u00f3n de nuestros clientes es fundamental si queremos mejorar nuestros procesos, incrementar nuestras ventas y ser rentables.<\/strong><\/h2>\n\n\n\n<p><\/p>\n\n\n\n<p>Hay una condici\u00f3n que a\u00fana a la mayor\u00eda de los seres humanos y es la de ser clientes. Todos en alg\u00fan momento del d\u00eda, lo somos: en el supermercado, en el cine, en un banco, en un organismo p\u00fablico y hasta cuando encendemos la luz estamos siendo clientes. <\/p>\n\n\n\n<p>Todos queremos tener experiencias satisfactorias con lo que adquiramos, raz\u00f3n por la cual preguntamos entre nuestros contactos o buscamos en Internet, opiniones acerca de determinado producto o servicio. Muchas veces eso define nuestra decisi\u00f3n.&nbsp;Es por ello que no solo hay que conocer la opini\u00f3n de nuestros clientes sino tambi\u00e9n pregunt\u00e1rselas y saberla aprovechar. <\/p>\n\n\n\n<!--more-->\n\n\n\n<p>Cuando del mundo digital se trata, los portales para calificar y comparar productos y servicios son cada vez m\u00e1s exitosos, justamente porque influyen mucho sobre los potenciales clientes. <\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"has-luminous-vivid-orange-color has-text-color wp-block-heading\" style=\"font-size:14px\"><strong>\u00bfQu\u00e9 pasa desde el lado de las empresas?<\/strong><\/h3>\n\n\n\n<p><\/p>\n\n\n\n<p>Incre\u00edblemente, y a contramano de la realidad descrita, hay una gran cantidad de compa\u00f1\u00edas que no solo no les presta atenci\u00f3n a esos sitios, sino que adem\u00e1s ni siquiera tienen en cuenta las opiniones de sus propios clientes porque no tienen ning\u00fan sistema o medio para preguntarles.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"has-small-font-size wp-block-heading\"><a href=\"https:\/\/www.linkedin.com\/in\/mariaceciliafreccero\/\" target=\"_blank\" rel=\"noreferrer noopener\">Mar\u00eda Cecilia Freccero<\/a>, coach comercial y Directora de <a href=\"https:\/\/www.grupoeclipse.net\/\" target=\"_blank\" rel=\"noreferrer noopener\">Grupo Eclipse<\/a>, observa al respecto:<\/h3>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>&#8220;Lo que m\u00e1s sorprende a quienes empiezan a medir la satisfacci\u00f3n de sus clientes es la cantidad de beneficios que obtienen, ya que el conocimiento les permite ajustar procesos que no estaban funcionando bien y que quiz\u00e1 ni eran conscientes de que esto suced\u00eda&#8221;.<\/em><\/p><cite>Mar\u00eda Cecilia Freccero<\/cite><\/blockquote>\n\n\n\n<p>Si quieres leer m\u00e1s, te recomendamos la siguiente lectura: <strong><a href=\"https:\/\/www.eclipseexperience.net\/en\/como-mejorar-la-gestion-de-clientes\/\" target=\"_blank\" rel=\"noreferrer noopener\">C\u00f3mo mejorar la gesti\u00f3n de clientes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>La opini\u00f3n de nuestros clientes es fundamental si queremos mejorar nuestros procesos, incrementar nuestras ventas y ser rentables. Hay una condici\u00f3n que a\u00fana a la mayor\u00eda de los seres humanos y es la de ser clientes. Todos en alg\u00fan momento del d\u00eda, lo somos: en el supermercado, en el cine, en un banco, en un [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":223302,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","_joinchat":[],"footnotes":""},"categories":[2],"tags":[29,38,37,31,28,45],"class_list":["post-384","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-biblioteca-y-news","tag-clientes","tag-customer-experience","tag-experiencia-de-clientes","tag-fidelizacion","tag-gestion","tag-opinion-de-clientes"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00bfHay que conocer la opini\u00f3n de nuestros clientes? | Grupo Eclipse<\/title>\n<meta name=\"description\" content=\"La opini\u00f3n de nuestros 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